These are the general terms of the company Devano GmbH with seat in Munich, Germany, called Provider in the following clauses.
By using the service offered by Provider, these general terms are accepted.
A person or company using the service offered by Provider is called a Client in the following clauses.
The Provider offers a database conversion service to the Client.
The Freemium Plan allows the Client to use the service of the Provider for free.
The Provider reserves the right to stop providing the free service at any time. No prior notification is necessary.
Support is not included in the Freemium Plan.
The Client can cancel the Freemium Plan by deleting his account inside the login panel unless something else was specified.
The Premium Plan allows the Client to use the service of the Provider for a certain fee.
The payment for the Premium Plan is required in advance.
The Premium Plan is available in multiple durations. These durations represent the contract period.
Support for the Premium Plan is offered on a best effort basis.
The Provider offers a paid usage of the service, including advanced functionality and compliance measures under the name Enterprise Plan.
To use the Enterprise Plan, the Client will request an offer from the Provider and then sign it.
The Enterprise Plan has a fixed duration and renews automatically if it was not canceled 90 days prior to the end of the contract period.
The cancellation has to be sent via email to the Provider.
Support for the Enterprise Plan is provided as described in the offer. If it's not described there, support is provided on a best effort basis.
Provider has 14 days to prepare and then to start providing the services as described in the offer.
For exceptional situations, the date can be delayed by a reasonable period.
If the Enterprise Plan contains a setup fee, it will be invoiced immediately.
If the offer for the Enterprise Plan contains a certain number of support units per month (1 unit = 15 minutes) and
the amount of support in a given month exceeds the available support units, then Provider will inform the Client about it and only
proceed with further support after receiving confirmation regarding the possibility that additional fees might incur.
Payment for an invoice is due 14 days after the issuance of the invoice.
In case a payment is overdue, Provider reserves the right to restrict or block the services provided.
The Client is only allowed to convert his own database files or database files to which he legally got permission for.
The Provider reserves the right to block the services provided to the Client in certain cases, for example because of excess or illegal usage.
The Provider does not guarantee for success, correctness, or completeness of the conversions.
The Client must diligently verify conversion results.
The Provider is not liable for any damages resulting from or in relation to our service unless specified differently.
The Provider has the extraordinary right to cancel a contract with immediate effect during the contract period,
if circumstances occur that do not allow to further fulfill the contract agreed upon. Of course, the Provider
tries to avoid these circumstances. In this case, the Provider will refund parts of the payment that
are related to future periods.
The Provider reserves the right to change the General Terms at any moment without indicating any reasons, by merely informing the registered user via email two weeks before the changes become effective.
In case single clauses of the General Terms become invalid, the other clauses shall remain valid.
The place of jurisdiction shall be Munich, Germany.